laughing Reception-aged boy holding up a baby carrot

Frequently asked questions

A:     We promise you years of service, day-in and day-out. Our 15-year warranty covers every component of our products. Read the details.
A:     Believe it or not, nearly all Community Playthings products come ready to use–right out of the box. Any necessary assembly is simple and tool-free.
A:     Community Playthings products are worth caring for. We recommend a regular programme of maintenance to keep items strong and beautiful. More information on maintenance and safe cleaning of our products can be found here or in your item’s product guide.
A:     Along with your item you will receive a copy of its product guide, and you can find the information again on the Product support tab on the product pages of our website.
A:     If you have questions about any of our products or are having trouble finding the information you need on our website, please give us a call 0800 387 457, we’d be happy to help you out. Our phones are staffed from 9:00–17:00, and you can also drop us a line at sales@communityplaythings.co.uk.
A:     When you are logged into the Community Playthings website you will be given the option to email your Shopping Cart or Wish List to any email address. The email will contain a link that will take the recipient directly to your shopping cart or wish list.
A:     Our normal delivery time to anywhere in the UK is two weeks, subject to availability at time of order. Our carrier is responsible to deliver your order inside the threshold of your building. Delivery is free of charge and there’s no minimum order. More information on delivery service here.
A:     Community Playthings makes every effort to only ship complete orders. In the rare instance that something on your order needs to be back-ordered we will contact you prior to shipping for approval.
A:     After placing an online order, you will receive an emailed confirmation. If you fail to receive this please call us on 0800 387 457, or email us at sales@communityplaythings.co.uk.
A:     To make changes to an existing order please call 0800 387 457 to speak with your customer service representative. Please be aware, depending on stock and the time of day the order was placed, orders may ship out as soon as 24 hours after being placed.
A:     Community Playthings accepts payment via Visa, Mastercard and American Express. We can also accept payment via bank transfer or cheque.
A:     If you wish to return a Community Playthings product, please call 0800 387 457 within 30 days of receiving your order. We’ll give you return instructions and will arrange all the details – we also pay for the return shipment. You are responsible for repackaging the item, so please hold on to the carton and packaging materials until you are certain that your order fulfils your needs. There will be a 10% restocking charge. No unauthorized returns are accepted.
A:     Please inspect each box when your order arrives, and note any damaged or missing boxes on the Proof of delivery. Then give us a call on 0800 387 457, and we will work with you to arrange a replacement, free of charge.
A:     Our replacement parts service is available to keep your equipment up and running. Call 0800 387 457 for assistance – it is helpful to have the ID code of the product when you call. For older items we may also be able to supply common replacement parts if the design has not changed significantly.
A:     The CE and UKCA markings indicate conformity with health, safety, and environmental requirements for toys sold within the EEA and Great Britain respectively. Accordingly, the CE and UKCA markings are placed on all Community Playthings products classified as toys.
A:     Enter your email address in the New user column on the Login page. You will be sent an email with instructions on how to set up your account. Alternatively, you can create an account as part of the checkout process.
A:     Send us an email, sales@communityplaythings.co.uk, and we will help you update the email address on your account.
A:     No problem, it happens to the best of us. Click on the words “Forgot Password” at the bottom of the login screen. You will be emailed instructions on how to reset your password.