FAQs and policies

Jacob's ladder

Free two week delivery

Our normal delivery time to anywhere in the UK is two weeks, subject to availability at time of order. Our carrier is responsible to deliver your order inside the threshold of your building. Absolutely free delivery. No minimum order. We only deliver to UK addresses, so if you need delivery to other countries, see our list of foreign representatives.

Ten-year warranty

We promise you 10 years of service, day-in and day-out. Our 10-year warranty covers every component of our products. Read the legal stuff.

Privacy policy

We are committed to protecting and respecting your privacy. Read our Privacy and Cookie Policy.

Care for the environment

We care about the world we are leaving our children. Read more here.

Value for money

Need to justify your purchase to someone who doesn’t know Community Playthings? See our Children deserve the best brochure.

Finance terms?

Finance terms are available subject to status. For further information and written details please contact Community Playthings.

Need help setting up your furniture?

Our furniture arrives fully assembled. The following services are available for larger orders. Unpacking and placement service: Placement of items to our room layouts and removal of packaging. Unpacking service: Placement of items in requested rooms and removal of packaging. Call us at 0800 387 457 if you are interested in using these services. 

Replacement parts

Our replacement parts service is available to keep your equipment up and running. Call 0800 387 457. It is helpful to have the serial number from the product when you call. For older items we are also able to supply common replacement parts if the design has not changed significantly.

Pricing changes

Prices on this website are subject to change without notice. If prices change appreciably we will advise you before shipping.

VAT

Prices shown are excluding VAT. Our VAT number is VAT # GB 680 1077 50.

Billing policy

For LEA schools and other customers who have a credit account with us, terms are 30 days net. For all others, we will require prepayment. We accept payment by cheque, BACS or credit card (Visa and Mastercard).

Credit on returns

If you wish to return a Community Playthings product, please call 0800 387 457 within 30 days of receiving it for return instructions. We will arrange all the details and pay for the return shipment. You are responsible for repackaging the item. Please hold on to your carton and packaging materials until you are certain that your order fulfils your needs. There will be a 10% restocking charge. No unauthorized returns are accepted.

Inspecting your order

Please inspect each carton when your order arrives, and note any damaged or missing cartons on the delivery receipt.

Designs and materials (product improvement)

In order to improve our products, we reserve the right to alter designs or materials without prior notice. Weights and dimensions are approximate and intended for description.

Maintenance

Community Playthings products are worth caring for. We recommend a regular programme of maintenance. Read more here.

ISO 9001 certification

Our facilities are certified to the ISO 9001:2008 quality management system.

Supervising the use of our products

Although durability and safety are prime concerns in the design of our product, Community Playthings are used by young children of immature judgment and are not intended for unsupervised use. The buyer assumes all risk of injury or applicability to a particular use.

The CE mark

The CE Mark is the sign that toys for children comply with the EU Toy Safety Directive 2009/48/EC. Accordingly, the CE Mark is displayed on Community Playthings products (or on the packaging) wherever this directive applies.