FAQs and policies girl at table

Free delivery

Our normal delivery time to anywhere in the UK is three weeks, subject to availablity at time of order. Our carrier is responsible to deliver your order inside the threshold of your building. Absolutely free delivery. No catch. No minimum order. We only deliver to UK addresses, so if you need delivery to other countries, see our list of foreign representatives.
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Replacement parts

Our replacement parts service is available to keep your equipment up and running. Give us a ring. It is helpful to have the serial number from the product when you ring. For older items we are also able to supply common replacement parts if the design has not changed significantly.
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Pricing changes

Prices on this website are subject to change without notice. If prices change appreciably we will advise you before shipping.
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VAT

Prices shown are excluding VAT. Our VAT number is VAT # GB 680 1077 50.
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Billing policy

For public schools and other customers who have established a charge account with us, terms are 30 days net. For all others, payment is due with order. We accept Visa, Mastercard, and Switch/Maestro. See our fax and mail order forms.
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Ten-year warranty

We promise you 10 years of service, day-in and day-out. We've always stood behind our products, but as of January 1, 2006 we're making you a promise: a 10-year warranty that covers every component of our early childhood products. Consider it a declaration of confidence in the durability of our items.
Read the legal stuff.
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Credit on returns

If you wish to return a Community Playthings product, please ring us within 30 days of receiving it for return instructions. We will arrange all the details and pay for the return shipment. You are responsible for repackaging the item. Please hold on to your carton and packaging materials until you are certain that your order fulfills your needs. There will be a 10% restocking charge. No unauthorized returns are accepted.
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Inspecting your order

Please inspect each carton when your order arrives, and note any damaged or missing cartons on the delivery receipt. Then give us a ring and we'll send you a replacement.
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Designs and materials (product improvement)

In order to improve our products, we reserve the right to alter designs or materials without prior notice. Weights and dimensions are approximate and intended for description.
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Supervising the use of our products

Although durability and safety are prime concerns in the design of our product, Community Playthings are used by young children of immature judgment and are not intended for unsupervised use. The buyer assumes all risk of injury or applicability to a particular use.
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The CE mark

The CE Mark is the sign that toys for children comply with stringent European requirements. We are pleased that we can mark our products with this internationally recognized symbol of quality and performance. Community Playthings complies with the Toy Safety Directive 88/378/EEC. Accordingly, the CE Mark is displayed on Community Playthings products wherever this directive applies.
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